Homeowners Frequently Asked Questions
Q: How can I receive a free Codel brochure?
Answer: Email us your address and we’ll send you our catalog or call us at 1-800-508-1696.
Q: How can I locate a local Codel dealer for pricing and questions?
Answer: Call Codel at 1-800-508-1696 to find the closest dealers near you.
Q: Where can I find Installation Instructions?
Q: Where can I order replacement parts for my Codel door?
Answer: Replacement parts are not available directly from Codel. They are available through your local Codel dealer. Call 1-800-508-1696 for a dealer near you.
Q: Why choose a Codel fiberglass door?
Answer: Water is your door’s worst enemy. It causes mildew, rotting, warping and rusting. Eliminate costly call-backs with Codel Doors. Unlike ordinary wood-edged fiberglass doors, our exclusive Hydroshield composite edge seals the entire door against the effects of water infiltration. Plus, our tough fiberglass exterior eliminates the dents and dings associated with normal site wear and tear.
Q: Why ask for DoorGuard® on my prehung unit?
Answer: DoorGuard® consists of cardboard cover sheets on both sides of the door slab. DoorGuard® helps keep the door panel free from sheetrock mud, concrete and small dents.
Q: What steps can I take to keep my door from leaking?
Answer: Make sure your door is installed properly. (Installation instructions) Add JamsillGuard when ordering your prehung door. This sill flashing when installed along with the prehung door could protect against costly water leaks.
Q: What are your warranties?
Answer: Please go to our warranty page to review our warranties for our products. It is under Customer Resources in the Product Downloads Page here.
Q: How do I know which way I want my door to swing?
Answer: We offer a guide to help with your decision. It is under the Customer Resources Page in the Product Downloads sectio here.
Q: What if there is not an authorized CODEL dealer in my area?
Answer: Please contact us at 1-800-508-1696 and we can see what options might be available in your area.
Q: Do you offer custom doors and doorlites?
Answer: We do offer custom sizes for some of our interior doors, transoms, and doorlites. However, we have a variety of options on our exterior, patio and interior doors to select the perfect door for your project.
Q: How are your interior doors constructed?
Answer: Our doors come standard with solid wood stiles and rails with an overlay on top. We use dowel construction to join the doors, minimizing gaps at the seams.
Q: What species of interior doors do you offer?
Answer: We offer 3 different species of interior doors. The first is a primed white door. We use a veneer of MDF and paint it white to provide an even primed white color that is ready to paint. The next is douglas fir. We use high grade VG Fir to create tight grain patterns and minimize any knots in the wood. That makes the staining uniform for our product. The final wood species is Knotty Alder. We source select grade Knotty Alder to provide a rustic look.
Q: What is Low-E?
Answer: Low-E is a coating on the inside of a doorlite that blocks harmful UV rays from entering your house. It minimizes the fading of your floors, carpet, and furniture and helps regulate the heating and cooling of your home. There are a variety of Low-E options that we offer and if you want to learn about the different options we carry, please contact us at 1-800-508-1696 for more details.
Q: Why do you put argon in your decorative doorlites?
Answer: Argon is an inert gas that adds density between the panes of glass. It improves the energy efficiency of the glass to meet certain energy star requirements. All of our decorative glass units come standard with Low-E with Argon.
Q: Are your products energy star qualified?
Answer: We offer a variety of energy star rated products, with or without glass. Contact us to learn about the options or visit our Energy Values page.
Q: How many doors are on your bifold?
Answer: Each bifold comes with one door, a track, and hardware to install in a finished opening like a closet. However, each door has two leaves, which allow the door to bend to open the bifold.
Q: Do your bifold doors arrive with track and hardware?
Answer: Yes, each bifold door arrives with track and hardware to install into a finished opening.
Q: Something is wrong with my door, what should I do?
Answer: We offer a link to request a service, which you can access here. We recommend that you fill it out and we will contact you shortly to help troubleshoot your issue.
Q: Do you have any specifications about sizes for your doors?
Answer: We offer those specification options under Door Specifications in the Customer Resources tab under Product Downloads here. We offer many of our door specifications for you to download. If you don’t find the one you need, please give us a call and we can send it to you.
Q: Do you offer custom sizes?
Answer: For some of our products like interior doors, we can make custom door sizes up to 6’ x 10’, depending on the product. For our exterior and patio door offerings, there are limited custom options where we can cut the door down. It depends on the door. Please contact us if you have an odd size and want to know what exterior door designs might work.
Q: What’s the largest door you offer?
Answer: For our exterior doors, we can provide a door up to 3’6” x 8’0” without sidelites or a transom. For interior doors, we can make a door up to 6’ x 10’. Please contact us to learn more about the different door sizes, or browse our different door styles to see which design is right for you.
Q: Do you sell direct to homeowners, builders or contractors?
Answer: We do not sell direct to the public. We work through a network of dealers, distributors, and home improvement stores. They have specialized knowledge to help you with the finer details of your project. If you have specific product related questions, please contact us at 1-800-508-1696.
Q: Do you have a single toll-free number?
Answer: We do. It is 1-800-508-1696.
Q: Are your doors prefinished?
Answer: Our doors do not come prefinished as a standard. They are ready to be painted or stained. We do offer factory paint and stain options to help you decide. Those include split finishes (different colors on the exterior and interior). The paint and stain options are found on the door pages, or download our catalog for the complete set of options.